ariscat

Fulfil Customer Orders potencial with using Reclamation received function.

• Add a new complaint by using + Add reclamation button. Complaint can be done in modules Order, Freight and Invoices.
• In editor you need to choose the category, For the customer, and fill in the Complaint designation.
• In section Complaint information you can see actual informations necessary for your complaint.
• You can enter important report conclusion in Event description field.
• To attached any file use + Add Documents. Most uploaded documents are e. g. filed complaint, replacement requirements or photos.
• After sending your complaint to producer, field comments is displayed. You can use this to communicate with the producer about your complaint.
• Also field Troubleshooting description is displayed. Where producer is writing information about complaint.